FAQ


Frequently Asked Questions

Q. How do I use the service?

Simply go to our website – www.dontguess.co.uk
1. Upload your images and pay via credit card to set your survey live
2. We ask 200 consumers
3. You receive a report of the results in 3 days

Q. What file format should the images be in?
We accept jpegs, pngs. Your graphic designer will know what these are and it will take a few seconds for them to resave their designs as a jpeg or png.

Q. What is the maximum file size?
10MB
If the images are bigger, please contact us.

Q. I am having problems uploading the images
Please contact us

Q. What is in the report?
The report has :
1. The number of people who voted for each design
2. Breakdown – by male and female
3. Breakdown – by age

Q. How do I get the report?
The report will be emailed to you as a PDF.

Q. Who are the 200 consumers?
– UK consumers from all over the UK
– 100 men, 100 women
– Adults – 18+
– Good mix of ages
– Random sample

Q. Where do you find the consumers to answer the questions?
They are members of our sister social networking site All Join On.com.
As we own the social networking site it enables us to offer industry beating prices.
Plus as the consumers are already online, it lets us offer a fast service.

Q. Why is that better than asking friends and family? (what most start-ups do)
Friends and family are not independent, they tend to think like you and if you are really excited about one design, they might agree to keep you happy!
Also you might not ask 200 people, the more people you ask the more accurate your answer will be.

Q. Can I ask just women, or just e.g. people in their 20s?
You can, but £99 is for our basic service, depending on who you want to reach it might take a bit longer or cost a bit more. Please contact us to discuss.

Q. Can I ask a different type of question – not about a logo or packaging?
If it is testing another design e.g. design of a flyer, design of a shop sign – YES, please contact us. Anything else – we can probably work out a way to do it, so please contact us.

Q. Tell me more about the Social networking site – AllJoinOn.com
All Join On is the social networking site owned by Don‘t Guess
– 40,000 members across the UK
– Going 3 years
– Had over 1 million visitors and even a wedding!

AllJoinOn.com is all about making NEW friends
Sits in the gap between:
– Facebook – existing friends and finding old friends
– Dating Sites

AllJoinOn.com is an online social club, where members hang out in our online bar and café. Members can find others who share the same interests and also share jokes, tips and advice.

Q. Why haven’t I heard of AllJoinOn.com?
We target our advertising, so if you haven‘t looked for an online social club, you probably won’t have seen us. If you pop on to have a look, evenings are busiest – please join us for the drink in the online bar!

carolyn

Hello, I am here to help, my name is Carolyn

Tel:

0800 566 80 60

Address:

University Gate East
Park Street
Bristol
BS1 5UB